Privacy Policy

The purpose of this statement is to inform users of this website what information is collected about them when they visit this site, how this information is used and if it is disclosed.

Web log files

In common with most websites, the MasterSpyUK website automatically logs certain information about every request sent to it. This information is used for system administration and for producing usage statistics. Summary statistics are extracted from this data and some of these may be made publicly available, but these do not include information from which individuals could be identified. Relevant subsets of this data may be used as part of investigations of computer misuse involving this site (see also our guidelines on use). Data may also on occasion be used to enable investigation of technical problems on the website. Otherwise logged information is not passed to any third party except if required by law.

Data protection statement

In using and submitting forms on this website you agree that MasterSpyUK may use any personal data of yours that you supply through the forms. MasterSpyUK respects your privacy and seeks to protect your personal data:

MasterSpyUK will only collect and use your information to administer, support, improve and obtain feedback on its services

MasterSpyUK also use this information to assess what MasterSpyUK products and services may be of interest to you and to personalise our service and marketing

MasterSpyUK may also contact you to obtain feedback on services and any improvements we can make to them you have the right to ask us at any time not to contact you by way of direct marketing

MasterSpyUK will not disclose your personal data to any other organisations without your permission.

We would like to assure you that your confidentiality will be maintained in all dealings with our company and we would under no circumstances disclose any information to a third party. If you have any special delivery requirements, please discuss this when placing the order.

Although we may attempt to notify you when major changes are made to these Terms and Conditions, you should periodically review the most up-to-date version. MasterSpyUK may, at its sole discretion, modify or revise these Terms and Conditions and policies at any time, and you agree to be bound by such modifications or revisions. Nothing in this Agreement shall be deemed to confer any third-party rights or benefits.

Convert Currency repackaging and testing fee from your refund.

Bespoke or non-standard items manufactured/made to/or adapted to a customers' requirements, by their very nature, will not be subject to a calling off or cancellation period or refund specified in Distance Selling Regulations. Distance Selling Regulations only apply to purchasers from the UK. Software sales, due to the nature of software supplied by SEUK, class as non-standard items and are not covered by the distance selling regulations or our returns policy. Refunds will be processed within 30 working days from the date we receive the product in its original condition.

User Error

MasterSpyUK is not responsible for incompatibility errors with software or operating systems for any of our products after the point of sale. MasterSpyUK will attempt to inform all customers of system requirements in the Product Description however it is the customer's responsibility to ensure the product will work with their system. If you are unsure please contact us to discuss any additional system requirements. All items are fully tested by a MasterSpyUK member of staff to ensure they work fully. MasterSpyUK take no responsibility for user error that may cause damaging side affects to either the product or anything working in conjunction with said product. If this occurs the user will not be entitled to any form of refund or free replacement.

Fraud Counter-Measures

Due to the high level of on-line fraud in today's world, MasterSpyUK undertake extensive security checks on all transactions processed through our website in an effort to secure not only ourselves but our customers as well. As such MasterSpyUK reserve the right to request additional information to back up or support information already provided by a customer in regards to payment security checks undertaken. Please ensure that all information provided is correct and up to date. Refusal to supply this additional information will result in the cancellation of your order. As of 08/9/2008 all first time orders, or orders of £250.00

Convert Currency or greater must be delivered to the billing address of the payment card. MasterSpyUK will not ship goods, on orders stated previous, to a separate delivery address due to massively increased on-line fraud.

Legality of Equipment Use

With the exception of UHF equipment, all items sold by MasterSpyUK are legal to operate within the UK and Europe. All responsibility, however, for any infringement of another persons Human or Privacy rights is squarely upon the customer. As such it is the customer's responsibility to ensure that the equipment is used in compliance with all Human Rights, Privacy Rights, Civil and Criminal laws active in the area of use. By accepting these terms and conditions you agree to take full responsibility for the use of any equipment purchased from MasterSpyUK